We understand that some of you have kept your fugu around for a long time, and want to make sure we support you through this update. Here are some quick answers to common questions — please reach out to email@example.com if you have anything else you'd like to ask.
I purchased in the past. Do I need to buy a subscription to keep my fugu?
No. If you've purchased in the past the updates are yours — no need for a subscription. You can check out our policy and unlocking guide here: Unlock a previously purchased game
For Hatch, you should be able to tap "I've already bought this game" and unlock the full update automatically. In some rare cases, we might not be able to detect a previous purchase. If you have any problems with upgrading, please email us at firstname.lastname@example.org and we'll take care of it.
How do I update my app? Will I lose my fugu?
Hatch progress is saved locally to your device. This means that if you have Hatch installed on your phone or tablet and update that device, your fugu and progress will remain.
If you do not have a copy of Hatch on your device (but bought it in the past), you will need to start with a new fugu. You'll still be able to get the update for free since you've purchased in the past.
Something's gone wrong! How do I report a bug?
The best way to report is to email us at email@example.com — this lets us ask follow-up questions and have an ongoing conversation about any issues you might have.